It's my intent to inform you of my policies to eliminate concerns about costs and how I run my business. Any problems that may arise that change these, please contact me and we'll work it out.
The best form of communication for me is email:
If you call (239) 634-3186, please leave a message INCLUDING YOUR EMAIL ADDRESS. I will be able to reply more promptly this way.
Schedule a free phone consultation
While it is my goal to get things done as quickly as possible, delays do happen. Problems will be taken care of ASAP & all orders are guaranteed. Orders are processed in the order they are received. Should you have a question about these policies, please ask before making any payments!
We respect our professional working agreement and value the information you share with us, therefore, we will not under any circumstances share your name, address, telephone number, or email address with any third party without your permission. We use this information only to process your order. We do not share our mailing list with any third parties.
The most effective way to contact me is email at email@example.com. I check emails often and will respond right away.
Fabric decision and approved measurements are required before acceptance of any deposits.
A 50% deposit is required before your project is placed into my workflow. Deposits are a legal and binding contract. Deposits are NON-REFUNDABLE and will be forfeited if payments are not made by due date unless prior arrangements are made.
All major credit cards, Check, Echeck or Paypal payments are accepted.
Rush orders to be done ahead of my current schedule will be charged at 25% above normal charges.
If unforeseen problems arise, such as style or fabric changes, the job will be reassessed and the charges will be adjusted accordingly.
Prices are only subject to change if suppliers change their price without notification. You will be notified before the order is placed.
Should the project be abandoned, suspended, or deferred in all or in part, I require the appropriate amount of fees rendered to date to be paid in full.
FLORIDA RESIDENTS MUST PAY 6 % SALES TAX.
We strive to be as accurate as possible with your measurements. If you have an issue with the fit of your slipcover, reparations will be made. Our warranty covers only workmanship and fabric flaws. Our mistakes will be corrected at no cost to you, shipping included.
We try to prevent any mistakes in your measuring by double checking your measurements, to be sure they add up, before acceptance of your deposit. If we have a fit issue due to incorrect measurements, you will be charged for labor, supplies and shipping.
Problems must be reported within 14 days of receiving your slipcover. The warranty does not cover damage due to improper care.
Order Change. Cancellation. Return Policy
Your order can be changed up until the fabric has been cut.
Orders canceled prior to fabric being cut will be charged 2.9 % of the deposit amount to cover processing fees.
Orders canceled after fabric has been cut will forfeit their deposit.
Because of the custom nature of our business, only adjustments are possible. ALL SALES ARE FINAL.
Unless otherwise agreed upon, the outstanding balance is due in full before shipping or upon delivery if local.
We keep track of every package shipped. All items are shipped with delivery confirmation and will be shipped as quickly and safely as possible. Please allow us sufficient time as we are a small business.
We strive to package our items as securely as possible for safe arrival. Please check packages immediately upon arrival, and report any damages to us.